Common Issues & Troubleshooting
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Issue: App crashes on startup
- Ensure your mobile device's operating system and the app are up to date.
- Restart your device and try launching the app again.
- If the issue persists, uninstall the app, then reinstall it from the app store.
- Check the app's official support page or forums for any known issues.
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Issue: Payment not going through
- Confirm your card details are correct and up to date.
- Ensure your bank or payment service isn't blocking the transaction.
- Try using an alternative payment method.
- If using a digital wallet (e.g., Google Pay, Apple Pay), check for proper setup and authentication.
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Issue: Orders not updating
- Refresh the app or log out and log back in.
- Check your internet connection to ensure it's stable.
- Clear the app's cache from your device's settings if the problem continues.
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Issue: Promo code not working
- Verify the code is entered correctly and hasn't expired.
- Ensure your order meets the promo code's terms (e.g., minimum spend).
- Contact customer support if the issue persists.
Basic Network Troubleshooting
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Issue: Connectivity problems
- Check your Wi-Fi or cellular data connection.
- Restart your Wi-Fi router or toggle airplane mode on your device.
- If issues persist, consider resetting your network settings.
Google Pay Issues
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Issue: Google Pay transaction not completing
- Check that you're using an eligible card and it's correctly set up in Google Pay.
- Restart your device and attempt the transaction again.
Apple Pay Issues
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Issue: Apple Pay not working
- Verify Apple Pay is set up with a valid payment method.
- Ensure your device's region supports Apple Pay and you're using the latest iOS version.
- Restart your device if you continue to experience issues.
Need Further Assistance?
If none of the above solutions resolved your issue, please contact our support team for help by emailing [email protected].